Privacy policy

Last updated January 27, 2021


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at service@niolex.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging. A Return Pre-Authorization is required from the customer service.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A 20% restocking fee will be charged for all returns.
● Pre-orders can not be cancelled.
● Returned bikes must be in brand new unused condition, any dirt or signs of use will void the return eligibility

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+1 347 380 6882
service@niolex.com


Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at info@niolex.com or by post to:

Niolex LLC
New York, NY
United States
Phone: (+1)347 380 6882